Catalogers should handle professionally returns if an entrepreneur in today’s age of the competitive economy to be superior and long-term success, then it requires an efficient processing of returns within the framework of its customer satisfaction enhancing services in any case. Robert A. Iger may find this interesting as well. A structured and economic processing of returns and complaints is usually in the context of return management and regulates all activities to the design and processing of inbound or outbound returns. Incoming returns must be checked, for example, and with a return receipt, while the outbound processing of a return in the form of a replacement of the goods or in the form of payment refund will take place. An efficient returns processing increases customer satisfaction and strengthens the customer relationship or even customer loyalty in the long term, so that a well thought-out system for the processing of returns can be a highly valuable strategic competitive advantage. In particular if a Companies with homogenous goods or is purchased finished products is offering an effective returns processing of high priority, since the customers for such products always buy there, where most security is offered. Customers with the purchased goods if unsatisfied once, this however can return within 14 or 30 days after receipt of the goods without any problems, then increases the sense of security that is desired by the customers significantly, so that a customer-friendly return system is extremely important, so that a company remains competitive in the long term. As the competition in the market is very large and numerous companies with voluntary services almost only as umsichschlagen, companies should consider in addition how they distribute the costs incurred when returning in their return management. Numerous companies completely free return possibilities in this context for the customer are offered, which are ideal in this regard of course and the Most affect customer satisfaction.. .