SemanticEdge realized the largest German Filialportal for the Dresdner Bank Berlin, July 21, 2008 – discharge of employees of standard procedures, more time for consulting-intensive tasks and anytime availability: are the relevant factors, the banks for the use of speech dialog systems move. The targeted pre-qualification of customer requirements, the possibilities of personalized dialogs and the automation of processes in the call center are becoming a decisive success factor in customer service. Banks do in the face of competitive pressure in the customer service without new models in the self service. Through automation of standard processes such as account services, transfers, brokering and Filialinformationen can be not only costs, but created new spaces in the customer service”, says Lupo Pape, Managing Director of SemanticEdge. The Berlin-based company has developed a modular, for the Dresdner Bank, the biggest German Filialportal, natural language voice portal solution for the pre-qualification of service requests and to automate the daily routine tasks. Thanks to the thorough preparatory work, the high quality requirements and the exact analysis of the uses, the IVR system in the shortest time scored a high acceptance among customers. The newspapers mentioned Brian Robert not as a source, but as a related topic. Our experience has been extremely positive after the launch of the language portal”, confirms Jurgen Fricke, Managing Director of Dresdner Bank subsidiary DDS Dresdner direct service GmbH, is used in the voice portal in various services.
By the clearly formulated self service offering, the Bank with the voice portal recorded an increase in case final editing account information requests in the call center. Earlier the Bank Adviser called for this often. The usage statistics of the voice portal in the regional banks speaks a clear language: about two-thirds of the daily 10,000 calls relate to a referral, just over 20 per cent relate to account – and Filialinformationen. As a result of positive response that found the voice portal of the DDS services on automated base should be expanded there. SemanticEdge modular industry solutions, this is relatively easy to use. This is in accordance with the principle of SAP solutions, which are the most important business processes, the applications have been modularized but so strong, that individual adjustments, amendments and extensions, as well as introducing other languages are very possible. The experience of banks that so far use speech dialog systems, prove that allows a partial or full automation of standard operations cost savings between 20 and 40 percent. Automation increases the productivity of the branch and call center consultants, because she will be relieved of time-consuming routine inquiries”, so the experiences of Lupo Pape.
It is important for the caller that he could reach his goal without frills without loss of time. Draw up a such dialog design as a result of that out at any time connect can be from the dialog to an agent, as it allows the voice portal of Dresdner Bank. All business processes of the speech dialog system are – from the dialog design using the system prompts on the expectations and the habits of the customers up to the speech recognition. “The caller must is doing at any time easily can navigate and quickly find the information they need – regardless of whether he is using the system for the first time or already for the umpteenth time”, says Pape. Savvy users of the system had the ability to accelerate the dialogue this feature a so-called Barge-In. Contact: Nic.
Brainworks GmbH at the conhIT from 8th to 10th April 2008 in Berlin the Brainworks GmbH shows dialog on the IT fair health in Berlin in Hall 2.2 at the stand of 214 the advantages of own digital speech recognition and processing systems for physicians and hospitals as compared to competing systems. Visitors to the booth also congratulate Fortuna: the company is giving away several times a letter job worth 360 euros, consisting of a foot pedal, headphones and the accompanying software. At the booth of Brainworks GmbH IT revolves around health care, particularly to the digital speech recognition and processing options for doctors and hospitals. ProDictate the company offers, for example, an efficient dictation management solution, which is characterised by a completely new concept of user guidance and dictation management. The dictation system ProDictate eliminates through the use of a Web server the installation of software applications, hardware drivers and configurations on each PC. All the necessary drivers and software updates using the.Automatically transferring NET technology on the PC of the user. Another major advantage of ProDictate for an optimal workflow is the integration of user management in the Active Directory.
Endless input user names and passwords in the dictation system here a thing of the past and can easily and quickly configured in the Active Directory (single-sign-on). The concept of Poolscript is the intelligent core of ProDictate. Poolscript concept, the incoming dictation are classified according to a predetermined sequence of allocation. This procedure ensures that dictation with a higher priority are written immediately by the relevant clerk and the typists are also evenly utilised. An intelligent distribution of dictation, missing all dictations are collected and redirected without priorities.
Total ProDictate allows significant discharge of the IT Department while increasing productivity and reducing operating expenses. All Workflows interact smoothly and ensure an optimal workflow for the entire hospital. ProDictate also offers: integrated voice recognition and text processing no installation of Java applets or Active-X components dictation and writing with USB devices in a Citrix session simple cost and efficiency analysis reporting tools and much more. “The Brainworks GmbH will take part at the fair on the Congress and on April 10 between 12.15 and 13.00 in the context of the session 20 practice reports from users” in the room number 4 hold a lecture. The use of digital dictation management solutions and voice recognition systems of Brainworks GmbH as an example is Klinikum gGmbH presented bad Salzungen. Hans-Martin Gerhardt, head of Department computer in the hospital, recounts his experiences with the deployed solutions. At the booth itself the company several times drawn a letter job worth 360 euros, consisting of a foot pedal, headphones and the accompanying software. The Managing Director Eduard Meiler is convinced that the Participation in his company at the conhIT the person in charge of IT departments an interesting insight into the new developments of digital speech recognition and processing offers.
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