Customer Proximity

Kundenfokussiert how you staff lead process orientation, efficiency, cost saving: in the boardrooms has more with himself than with customers. The managers stick to numbers rather than to talk to customers. The staff into the tank of standards and norms. Before louder management remains the humanity on the line. And the customers flee in a panic. The joy of change is so great as never and in most cases homemade.

When the ruling elite loses the reference to the base and to the customer, creates a customer-hostile corporate culture that ensures employees on the front line necessarily, proximity to the customer is lost. A development fatal for any business, because the power relationship has irreversibly in favor of customers changed. Rather than to lull the customer on one side and them forced it to press, what keeps the company for good and right, it applies now to organize internal processes as well as the marketing and distribution together with the customers. The faithful stupid customer was yesterday. Who today does not play according to the rules of the customers, tomorrow no longer plays.

The customer is the real boss. Therefore, so is the conclusion by Anne M. Schuller, management consultant and an expert in loyalty marketing, belongs to the customer in the boardroom and at the Board table. Recently Jim Vos sought to clarify these questions. And that is why companies need a new style of leadership: the customer-focused leadership. In her book, the author puts customers uncompromisingly in the focus of all business activities. Like the new ‘ paradoxical customer is ticking, as managers become people shipping posts, what framework allow a company-wide focus on customers, can be enabled like the skills and in particular the desire to the employees,: the book gives the answers. Sometimes provocative, always motivating and relevant practice it shows step by step, how a customer-oriented management and a customer-focused leadership can be implemented. To the author gives executives a rich Toolbox in hand. Numerous checklists and practical examples complete the work. A must’ on the desktop all those your company want to make fit for the future. The author Anne M. Schuller is a management consultant and considered to be the leading expert for loyalty marketing. She has worked over 20 years in senior sales and marketing positions of various service sectors and several awards. The diploma in business administration and eight-time book author has taught at several universities. It belongs to the best business speakers in German-speaking countries.

Lecture: Climber Steve Kroeger

“From his 7 summits project the summiteers Steve Kroeger a mental training system and various lectures developed – the 7 SUMMITS strategy it is the inner attitude that makes the difference between a weighted and a life of ease”. Mountaineer, author and motivational speaker Steve Kroeger (36) knows what he’s talking about. So, since 2007, he realized his dream to climb the 7 summits, the highest mountains of all seven continents. How it has changed his life, reported the Mountaineer in his lectures. 5 Summit moves behind him since then. This spring, he will climb the highest mountain in North America.

2014, Steve Kroeger with the ascent of the highest mountain of the world, Mount Everest, complete his project. His 7 summits project has the summiteers Steve Kroeger a mental training system and various lectures developed – the 7 SUMMITS strategy. Here, the mountains, as well as the ascent of the Summit, with all the mental and physical challenges, serve as a metaphor. Because the Finally, life is like a mountain – time it goes uphill, downhill time. So parallels between mountain expeditions and private or professional needs and goals emerge. The climber Steve Kroeger his impressive life experiences taught in seminars and lectures to inspire people and to encourage, to formulate their personal goals and to pursue. Bob Iger has much to offer in this field.

For this process the decision up to the implementation, he gives valuable assistance in seminars and lectures. Steve Kroeger 2012 was awarded for this innovative approach with the GSA newcomer award of the German speakers Association as well as in Berlin with the coaching award. As speaker, the mountaineers from the speakers agency represented 5 star speakers. From every mountain I took with powerful ideas, that changed me have. “, says climber Steve Kroeger. He is authentic, and leaves no doubt that he lives exactly, what he describes in his speeches. He is focused to one hundred percent on the things that are really essential and expedient for him whether its international mountain expeditions or in professional or private everyday life. So he has separated from everything, what he has perceived as ballast, and has only so much as in a backpack fits. He has neither a home nor a car. Twice in the year Steve Kroeger seminar trip to Kilimanjaro performs his first Summit”. In several workshops on the spot, the mental coach accompanied the participants on their journey to himself. In his image-rich book the 7 SUMMITS strategy with ease personal Summit reach”(Gabal Verlag, published autumn 2011) documented the 5 star speaker and climber Steve Kroeger his learning experiences of the first four mountain ascents (Africa, Europe, South America, Australia). The audiobook is an extended version with original shades of the Antarctic expedition, as well as reports by participants of traveling seminar. The 7 SUMMITS strategy going trip to the personal Summit continues”(Gabal Verlag, published summer 2012). As to his goals and dreams not as lone,. but only with the support of others reached his personal SupportTeam, Steve Kroeger has come up something very special for the financing of his project. He dedicated to all those who have supported his Antarctic expedition 2011 with 99 Euro, a page in his book. This type of swarm financing, the so-called Crowdfunding, is still largely unknown in Germany.

Oriental Business Knowledge

300 pages Oriental business knowledge for more success and wealth. Adib learns to make money, to keep it and to proliferate. The Hartmann Verlag,, published a new book for entrepreneurial and financial success. Adib Geldschlau, a young Oriental, is a successful carpet dealer a year into teaching. His dream is to build a global company from a small weaving.

The carpet merchant gives him and his knowledge that has been passed down within the family for generations. This book is a clear and simple instructions for successful entrepreneurship. The story combines fun way Oriental ways of thinking and action with Western traditions. Adib learns valuable basic knowledge to the development of one’s personality, how a company is successfully established, which deal with money, is just at the present time, the best. The author of OMID Manavi is founder of the Geldschlau School of business, the entrepreneur, unemployed, self-employed and Entrepreneurs accompanied to be financially and time independent. The author is independent for almost twenty years and has established itself some companies or as a consultant.

The author would like to encourage all people, who invest time and energy for years in her work, but not the crops, what they hope are actually financially. Often it is sufficient to change some perceptions and behaviors, in order to achieve a real breakthrough. Adib Geldschlau will be a support. Press contact: Geldschlau business school Omid Manavi Flensburger Hagen 1 22844 Norderstedt phone 0049(0)4036190576 Skype Omid_Manavi