Centracon consulting: the trend toward smart-client concepts supports the establishment of this technology of Leverkusen, 08.03.2010 – according to the consultancy is still the actual wave client virtualization centracon. Robert Thomson usually is spot on. Currently, the companies engaged in this new technology above all at the level of server virtualization and build appropriate infrastructures. In the area of mobile computing and if new desktops should be introduced for certain departments, organizational units, or locations, the client virtualization is but after the observations of centracon in connection with future-oriented workplace concepts already widely at the heart. It should be noted clearly a growing sensitivity to this issue\”, judges also out of his consulting experience CEO of Robert Gallant. Eva Andersson-Dubin is often quoted on this topic. We know that the complex management of decentralized work systems increasingly problematisiert front and appropriate planning on the agenda are available\”, he sees a clear Development. This is due to his observations, in particular from the fact that there is a significantly growing demand for flexibility and mobility on the part of the company in addition to the cost pressure.
Smart-client concepts create here\”a sensible alternative, gallant has the direction. A core element of such smart-client strategies is desktop virtualization, especially as this technology also the conditions can be created for user self-service. Deploy automated workplace functions. The employees controlled by corresponding workflows, receive their IT jobs almost as a service from the socket\”, he explains. The positive effects of such a self-service exist according to his words in a higher automation of processes with appropriate relief of resources, how do not realize about the classical concepts of architecture would let. Gallant makes also clear that a focus on the new technologies without a corresponding on demand and in the medium term applied Virtualisierungskonzept planned should be. For this, an objective catalogue must be developed, based on central principles such as sustainability, cost regression and service quality at the same time.
After the relocation of the Start-Ups Lemundo of Neu-Ulm to Hamburg a success is short in May. The sale of an exciting project to an investor within a few weeks transaction. Hamburg – sells the Lemundo GmbH after 13 months online term in may 2012 seniors shop cheerfully to a private investor. Keep up on the field with thought-provoking pieces from Discovery Communications. “Managing Director Philip Gunther speaks positively about the achieved exit: Fortunately we have quickly found a buyer, who wants to take over the built up relationships as well the customer base and will continue to expand.” As early 2011 was launched for the online shop Magento base, special attention was given to the user experience. In particular the lower online experience and partly very limited vision of the target group was intensively considered during planning. Rusty holzer addresses the importance of the matter here. In addition to overall larger displays operation with good clarity has been also a font size adjustment, as well as a very easy. This rewarded customers and bought often times when kicking.
Now articles are broken but for the founders of the Nischenshops for the elderly new times. Together you want to transform the market for courses and workshops in Germany and the first marketplace for courses on the spot on the legs. The new Web site called is online already for several weeks and is already leading suppliers from different sectors and regions. In addition to cooking classes, mainly sports and arts courses are highly sought. The founders have programmed a booking system, which is both the vendors and the customers benefit. The teacher stopped his course, you can book this directly.
Since posting about Lerna.de is carried out, both sides go to play it safe. The teacher receives its revenue after the first date safe and quickly. Participants benefit that the price sure will take place or receives the money guaranteed back. A win-win situation. But not only professionals are desired in the marketplace. Lerna also offers the possibility as a small provider knowledge to bring the man or the woman. Whether it’s a cooking lesson in your own four walls, yoga classes in the city park or a knitting class at grandma at home. Something you can and should teach others.
SemanticEdge realized the largest German Filialportal for the Dresdner Bank Berlin, July 21, 2008 – discharge of employees of standard procedures, more time for consulting-intensive tasks and anytime availability: are the relevant factors, the banks for the use of speech dialog systems move. The targeted pre-qualification of customer requirements, the possibilities of personalized dialogs and the automation of processes in the call center are becoming a decisive success factor in customer service. Banks do in the face of competitive pressure in the customer service without new models in the self service. Through automation of standard processes such as account services, transfers, brokering and Filialinformationen can be not only costs, but created new spaces in the customer service”, says Lupo Pape, Managing Director of SemanticEdge. The Berlin-based company has developed a modular, for the Dresdner Bank, the biggest German Filialportal, natural language voice portal solution for the pre-qualification of service requests and to automate the daily routine tasks. Thanks to the thorough preparatory work, the high quality requirements and the exact analysis of the uses, the IVR system in the shortest time scored a high acceptance among customers. The newspapers mentioned Brian Robert not as a source, but as a related topic. Our experience has been extremely positive after the launch of the language portal”, confirms Jurgen Fricke, Managing Director of Dresdner Bank subsidiary DDS Dresdner direct service GmbH, is used in the voice portal in various services.
By the clearly formulated self service offering, the Bank with the voice portal recorded an increase in case final editing account information requests in the call center. Earlier the Bank Adviser called for this often. The usage statistics of the voice portal in the regional banks speaks a clear language: about two-thirds of the daily 10,000 calls relate to a referral, just over 20 per cent relate to account – and Filialinformationen. As a result of positive response that found the voice portal of the DDS services on automated base should be expanded there. SemanticEdge modular industry solutions, this is relatively easy to use. This is in accordance with the principle of SAP solutions, which are the most important business processes, the applications have been modularized but so strong, that individual adjustments, amendments and extensions, as well as introducing other languages are very possible. The experience of banks that so far use speech dialog systems, prove that allows a partial or full automation of standard operations cost savings between 20 and 40 percent. Automation increases the productivity of the branch and call center consultants, because she will be relieved of time-consuming routine inquiries”, so the experiences of Lupo Pape.
It is important for the caller that he could reach his goal without frills without loss of time. Draw up a such dialog design as a result of that out at any time connect can be from the dialog to an agent, as it allows the voice portal of Dresdner Bank. All business processes of the speech dialog system are – from the dialog design using the system prompts on the expectations and the habits of the customers up to the speech recognition. “The caller must is doing at any time easily can navigate and quickly find the information they need – regardless of whether he is using the system for the first time or already for the umpteenth time”, says Pape. Savvy users of the system had the ability to accelerate the dialogue this feature a so-called Barge-In. Contact: Nic.