Simultaneous browsing and live communication with the travel prospects bring revenue-yielding benefits for the online business from travel providers during the tourism fair ITB 2008 was the Traveltech solutions provider TourPX the topic of live customer service on the Web in the Center. With the intuitive PXScout technology is a 1:1-communication with online customers via any Internet browser to implement. Fast assistance and support at the time of booking increases customer satisfaction and hence booking rates. Every fourth German citizens now posts his travel online, rising further. The medium of the Internet is to the relevant distribution medium for the tourism industry. The advantages of a personal advice on destinations and information will be lost. Also added that there is no assistance to individual questions and wishes of rice on the Web.
This has resulted in very many online reservations to be canceled. A live contact between customers and travel agents can prevent these crashes: the PXScout technology of the Tourism software provider TourPX connects the customer directly with the online representative of a travel agent or organizer. A live communication is established via a normal Internet browser, the travel provider’s Web site runs synchronously on customers and consultants, so that all steps can be carried out jointly (co browsing). From the community choice of destinations to booking the online customer in live contact receives a perfect assistance. This location – and time-independent consulting sets new standards in customer service, binds customers and ultimately increase reservation rates. Simultaneous browsing of customers and travel agents makes it possible the exchange of documents and content, which are not on the Web (push technology). The operation is very simple: through a simple link can travel-interested to connect to the travel consultant and are live linked in image and language.
But also the travel agent can offer proactive assistance the customer. The PXScout technology of the Travel providers of simple access data quickly and be individually configured, an adjustment on the Web design of the travel provider is granted. The TourPX uses SSL encryption with the claim on optimum IT security standards for transmission paths. TourPX is one of the few suppliers on the market of computer-based travel systems, which offers a comprehensive software solution for the tourism. The modular structure of the TourPax travelling platform enables flexible adaptation of the software to the needs of operators and agencies. This modular system has to offer the advantage of a corresponding software version for all sizes of business and existing budgets.