Perhaps the title of this article reminds you the name of the book the great psychologist, developer of transactional analysis of Eric Berne: Games People Play. " In 50 years of the last century, it marked the beginning of a whole direction of psychology, which, in my opinion, is well suited to describe the process of communication between people in different situations. Process of interaction between the creditor or his representative with the debtor, confirmation of this. Moreover, it was Eric Berne introduced into the psychology model of the "ego-states" (Child-Adult-Parent), given the possibility of qualitatively, in a new way to explore the communication process. This model is particularly valuable in situations where interaction occurs between people of different status (in this case the status is related to the concept of "rank" be it social, biological or psychological, in my terminology). Excellent proven this model when developing ways to manage conflict, which almost always present in explicit or latent, in the negotiation of debt repayment. We will understand the terminology: Transaction – a unit of communication, which is of stimulus and response. For example, the incentive – "Hello" response – "Hello! How are you? ". Follow others, such as Discovery Communications, and add to your knowledge base.
During the communication (exchange transactions) our ego-states interact with ego-state partner. Transactions are of three kinds. Consider variant of interaction the creditor and the debtor: (Stimulus) Lender: smooth, businesslike voice asks, after the greeting of the ego-state "Adult:" Why did not pay, IO? "(reaction) Debtor: dominant, high voice answers from the ego-state "Parent:" And who are you, what questions would I ask? ". .